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SHIPPING POLICY

This statement was last updated on December 2024

1. OUR COMMITMENT TO YOU

1.1 At ONN, we want you to have the best experience possible and enjoy shopping with us. While we aim to deliver all orders promptly, we ask for your patience as we work with our logistics partners to bring your ONN products to your doorstep.

For most orders, please allow up to 14 business days for delivery. This timeframe is precautionary to account for potential delays, but most orders arrive well before the quoted time frame.

2. SHIPPING INFORMATION

2.1 Shipping Within Australia

  • Shipping costs are not included in the listed product prices as they vary based on your location and postcode.

  • ONN orders are carefully packaged in custom-sized protective packaging to ensure they arrive safely.

  • Upon placing your order, you will receive an estimated shipping cost during checkout.

2.2 International Shipping

  • Shipping costs are not included in the listed product prices, as they depend on your location.

  • International orders are also packaged in custom-sized protective packaging.

  • Shipping cost estimates will be provided at checkout.

2.3 Shipping and Final Invoice​

  • Full payment must be received before your order is shipped.

3. DELIVERY DETAILS

3.1 Curbside Delivery Only

  • All orders will be delivered to the front of your property (curbside delivery).

  • Delivery personnel are not authorized to bring items inside or assist with setup.

  • ONN products are designed to be easy to set up, and detailed instructions are included. For dimensions, weights, and tips, visit our FAQ page.


3.2 Order Processing

  • Orders are typically shipped within 24 hours once the product is available for shipping. However, during high-demand periods, processing times may be longer.

  • You will receive tracking details as soon as your order is dispatched.


3.3 Shipping Timeframes

  • Shipping time estimates are based on business days and do not include weekends or public holidays.

4. IMPORTANT NOTES

4.1 Customers acknowledge that:

  • Shipping times are estimates only and may vary due to unforeseen circumstances.

  • ONN is not responsible for delays caused by customs, courier companies, or other external factors.

5. CONTACT US

5.1 If you have any questions or concerns about your order or shipping, please reach out to us at:

6. CHANGES TO THIS POLICY

6.1 ONN reserves the right to update this policy as needed. Any updates will be posted on our website with the revised date.

Last Updated: December 2024

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